NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Changing address

Changing address was so easy with Cora and so quick. So much better than hanging on the phone for ages waiting for someone to answer. Reviewed on: 20th March 2022

worked fine

cora works well assuming your query is on the list of subjects. today it was and was dealt with speedily and accurately Reviewed on: 20th March 2022

Access to services even on a Sunday

Orders bank statements for you out of hours etc Reviewed on: 20th March 2022

Automatic chat that seems to work well

Change of address worked well, hopefully other services would too. Reviewed on: 20th March 2022

Great Bank

The banking app is so easy to use and it feels 100% secure at all times, love this bank !! Reviewed on: 20th March 2022

Amazing, easy service.

I have very little spare time, so the fact I can change things such as a new address with such ease is as perfect as it could get. Reviewed on: 20th March 2022

Graham

Fast and efficient. Plenty of useful information . Reviewed on: 20th March 2022

Query resolved quickly!

I just needed to know how to go paperless and I couldn’t see how to do it on the app but it’s to be done on desktop so that was great, I’ll do it now! Reviewed on: 20th March 2022