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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Everything was so easy and intuitive to use

I needed to reactivate my ISA and Cora made it so easy without having to contact anyone at the bank. It was so simple that anyone could use this technology. Reviewed on: 19th March 2022

Efficiency at its best

Needed help to reactivate my Isa. Took less than 5 minutes. Thanks Cora. Reviewed on: 19th March 2022

Spectacular customer service

Great and fast. Highly recommended Reviewed on: 19th March 2022

Very helpful

Straightforward answers and fast response Reviewed on: 19th March 2022

Fab help

Cora is great, available 24/7, she answers most things straight forward, and if its not, the reply is broken down into multiple answers, usually the yes no options... wish some ither companies did same Happy to recommend Cora Reviewed on: 19th March 2022

Very quick service

Changed my address details in 2 mins, very simple Reviewed on: 19th March 2022

Good

It was a nice experience with Cora she helped me with my request very quick and easy Reviewed on: 19th March 2022

Thank

Dealt with well thank you for your help kind regards Reviewed on: 19th March 2022

All good

Needed help and was helped by Cora great Reviewed on: 19th March 2022

Comprehensive response

Quick, easy and comprehensive responses from Cora with visuals used too to clarify process. Reviewed on: 19th March 2022

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