NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Always works

I always find Cora works and finds answers to all my questions Reviewed on: 3rd April 2023

Forget it

Unless you want a chat with a limited vocabulary forget it. If you need to do something urgent Cora is just a time wasting obstacle Reviewed on: 3rd April 2023

Cora often missing unavailable

Works well - but quite often Cora is absent (both on mb Ap and laptop). Reviewed on: 3rd April 2023

Poor service

20 people in queue at bank .all working people keeping bank in business and payingCEO millions Reviewed on: 3rd April 2023

Great staff

Customer service very helpful and understanding Reviewed on: 3rd April 2023

Review for Cara, thr digital assistant

Sometimes it's a long wait to be replied to then left without answer sought. Reviewed on: 3rd April 2023

Goood

Service is good helpful I’m a new customer and I find it easy to access and it’s available to use 24/7 which is what I need Reviewed on: 3rd April 2023