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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Informative & Reassuring

Overdraft Queries to reduce costs Reviewed on: 18th March 2022

Quality feature

Very easy to use feature. Makes online banking much more simple Reviewed on: 18th March 2022

Excellent

Easy to use. Helpful. Quick and efficient Reviewed on: 18th March 2022

To the point

The process was straightforward and didn't take much time. Query resolved simply Reviewed on: 18th March 2022

Easy and quick help, very good service level

Good service, every effective, need to choose the right option then all clear and easy, get an answer quickly Reviewed on: 18th March 2022

Needed help to find out my account details

So I needed help to find out my account number because I didn't know until I came across Cora it helped me quite alot. Reviewed on: 18th March 2022

Very helpful

Very Fast and helpful service would highly recommend Reviewed on: 18th March 2022

great

Really easy to follow, really speedy process Reviewed on: 18th March 2022

Cora

Very easy to use, things may time to resolve but l'm happy with my experience on this occasion. Reviewed on: 18th March 2022

Very quick and efficient

Easily found on the app, dealt with my request without any issues. Reviewed on: 18th March 2022

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