NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

So easy to use

Great technology so easy to use. Highly recommend Reviewed on: 17th March 2022

Best bot

Always found it easy to pop quick question trough with cora Reviewed on: 17th March 2022

Very quick to find the information I needed

Very easy and quick to find the information and the service that I need Reviewed on: 17th March 2022

Excellent service

So easy and quick to use delighted with this service Reviewed on: 17th March 2022

Quick and easy

Using coral is fast and effective. I managed to close an account that I kept forgetting to do. Reviewed on: 17th March 2022

Great service

I received an excellent service on line to freeze my card when I lost it after I had a fall! I was half way across the world in Mexico I managed to freeze my card very easily and quickly Great response Reviewed on: 17th March 2022