NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

The worst system I ever used

Wastes my time by giving ebdless irrelevant option. A world run by robots like this is truly a nightmare Reviewed on: 3rd April 2023

very helpful all the time

Cora - to sim this up in a few word cora has been better helping then a proper human being, i’ve learned how to use the app a lot better Reviewed on: 3rd April 2023

Great they have one!

Great to know well be helped along this Journey! Reviewed on: 2nd April 2023

wanted to open a new account

The Penzance branch said "we need to open a new account on line" and would not help in the branch. Being 76 years old personal assistance is easier. We are renting out our previous house we lived in, out and need a sperate "Joint " account to help us control the finances It would have been easier if the bank could assist with advise but personal service seems to have gone out of the window. Reviewed on: 2nd April 2023

Simple and helpful.

TI is easy to use and it provides instant answers 24/7. Always redirects to good information or areas that can support. Well done NatWest! Reviewed on: 2nd April 2023

Helpful and easy to use

Always gets me where I need to go or the information I need. Easy to use and if I do need to speak to a colleague the process is quick and efficient Reviewed on: 2nd April 2023

Amazing banking!

I've been banking with Natwest for 10 years and have lived in the UK for 30 years. I would absolutely recommend Natwest bank to anyone else for its services and professionality. Reviewed on: 2nd April 2023

Going round in circles trying to log in

Started a switch but started to regret it now. I am just going round and round in circles. The bot drives me crazy. Finally got hold of a person earlier today but had to cut conversation short due to visitors and now I can’t find out how to restart the conversation. It all revolves around my customer ID which they seem to think they gave me at signup but I have never received it. Driving me mad. Reviewed on: 2nd April 2023

Help with a scam

As an elderly person (83) I seem now to be a target for scams and malicious scams on my account. It is a help to know that there is a support network in helping me. Thank you Reviewed on: 1st April 2023