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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Quick and Easy

5
I needed to change address and it was done very quickly. Reviewed on: 17th March 2022
Bruce Hammer's avatar
Bruce Hammer

Great help

5
It was easy and really helpful.Options were very clear and And easy to understand. Reviewed on: 17th March 2022
Shweta Tripathi's avatar
Shweta Tripathi

Very Quick Service

5
Very Quick service and i prefer a online chat as i can sort a problem out straight . Reviewed on: 17th March 2022
Nicola's avatar
Nicola

Perfect service

5
Cora was intuitive , responsive and accurate. Really impressed. Gonna ask her to marry me! Reviewed on: 17th March 2022
John Campbell's avatar
John Campbell

The bot works!

5
For once a bot answered my query efficiently. Seem like AI has improved a lot since my last experience with other banks. Reviewed on: 17th March 2022
M's avatar
M

Helpful

5
Very helpful and easy to use. Being over 60 i find this app very good Reviewed on: 17th March 2022
jacquelineann57@icloud.com's avatar
[email protected]

Disappointing

2
When I try to implement instructions given, it simply fails - a total of 10 times! Reviewed on: 17th March 2022
Kieran Duignan's avatar
Kieran Duignan

Cora

5
Lovely experience very easy to use Reviewed on: 17th March 2022
Trudy Giddy's avatar
Trudy Giddy

Ease of use

5
Cora was helpful and easy to understand. Reviewed on: 17th March 2022
John Naish's avatar
John Naish

Great help

5
Directed me towards where I needed to go to do what I needed to do, with clear instructions. Reviewed on: 17th March 2022
Paul's avatar
Paul
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