NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick Factual Response

Helpful & quick. Easy to operate with & found me relevant site Reviewed on: 17th March 2022

Did not answer my question

I just registered for a new account and had issues with the pop up of HooYu verification. I’ve asked how to resolve it and the answers were totally out of sink. Sadly on this occasion I’d not recommend Cora. A real person would be more effective Reviewed on: 17th March 2022

Very helpful

Easy to with, happy with my experience Reviewed on: 17th March 2022

clarity

quick and precise, well documented information Reviewed on: 17th March 2022

Very quick and easy to use

Excellent - wanted to stop a cheque and it was done in seconds Reviewed on: 17th March 2022

Great service

Quick and efficient, easy to follow Reviewed on: 17th March 2022

great information

easily explained my query, simple explanation about something I'm not very sure about. Reviewed on: 17th March 2022

Simple and helpful!

Very useful tool when you need a quick answer Reviewed on: 17th March 2022

Easy help

First time using online banking and it well I thought it was going to be daunting but it wasn’t the NatWest app is easy to use and the virtual assistant fantastic it picked up exactly where I was and what I was wanting to sort out and I’ve got to resolve it in under 30 seconds which is absolutely brilliant so I’m happy ecstatic actually is put my mind at ease so thank you very much Reviewed on: 17th March 2022