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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cheque book

I m very happy it's easy order the cheque book & answer the questions thanks Reviewed on: 17th March 2022

Made everything easy for an old man

A simple thing like changing an address made even easier Reviewed on: 17th March 2022

Excellent service

Absolutely perfect service with the agent during the online chat Reviewed on: 17th March 2022

Very easy to use

I used Cora to close a business account for a company in liquidation. It was probably the quickest and easiest account closure I have ever done Reviewed on: 17th March 2022

very good service

problem sorted very quickly and helpful Reviewed on: 17th March 2022

good

using Cora was quick and easy, was precise Reviewed on: 17th March 2022

Hopeless

Waste of time rubbish rubbish rubbish Reviewed on: 17th March 2022

Easy instructions

I needed to order a new debit card and Cora sent easy instructions on how I could do this using my mobile app. Very clear what to select Reviewed on: 17th March 2022

Quick and easy

A pleasure to use this service problem solved and quick to use Reviewed on: 17th March 2022

Rubbish customer service

Absolute rubbish complete and utter waste of time. Shame on Nat West and their lack of Vic’s toner care !!!!!!!) Reviewed on: 17th March 2022

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