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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great customer service

Natwest team are always helpful and have the best banking customer service, also finding solutions to any problem. Reviewed on: 17th March 2022

Best bank!!

Natwest really are the best bank, they go the extra mile to make the business of banking that much easier, that make sense to me :-) Reviewed on: 17th March 2022

Good service

All worked well no problems easy to work Reviewed on: 17th March 2022

great service

quickly resolved and pleased with result Reviewed on: 17th March 2022

Brilliant service

Very helpful and easy to deal with. Highly recommended. Reviewed on: 17th March 2022

cora is very helpful

when ever i have a question cora is always there to help me with it Reviewed on: 17th March 2022

Excellent response and easy instructions.

I have just moved house and I neededto change my address. I did this via Cora in a metter of minutes. Reviewed on: 17th March 2022

Ordering paying in books

Fast and efficient service. Questions answered effectively. Reviewed on: 17th March 2022

Help with the pending transaction

Great really efficient and clear with answers to questions a great help Reviewed on: 17th March 2022

Amazing

Helps with anything needed, about the app, how to order a new bank card. Helps to give information on anything you need to with app and online service Reviewed on: 17th March 2022

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