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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Excellent customer service

5
I would definitely recommend nat west to anyone brilliant I've banked so long wilt them Reviewed on: 17th March 2022
Martin Thomas's avatar
Martin Thomas

Very helpful

5
I Reported an ATM transaction and received some advice. Reviewed on: 16th March 2022
Edward Ellison's avatar
Edward Ellison

I would tell everyone

5
Very happy with everything Cora Reviewed on: 16th March 2022
Martin's avatar
Martin

Quick and easy

4
Issue resolved in a matter of minutes, great customer service Reviewed on: 16th March 2022
John Leach's avatar
John Leach

Easy peasy

5
Easiest virtual chat I've ever used Reviewed on: 16th March 2022
Ep's avatar
Ep

Great online service

5
Fantastic service, highly recommended Reviewed on: 16th March 2022
Liz's avatar
Liz

Quick and useful

5
Got my answer quickly im happy with this service Reviewed on: 16th March 2022
Roman's avatar
Roman

Query re existing or new account

5
Escalated query which was promptly answered with follow up actions also provided Reviewed on: 16th March 2022
Swanway's avatar
Swanway

Helpful

5
Very helpful, and covers the options available to me, even though the transaction isn’t taking place until tomorrow. Reviewed on: 16th March 2022
John Coe's avatar
John Coe

Helpful

4
Easy to interact with and helpful Reviewed on: 16th March 2022
Mark's avatar
Mark
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