NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

best assistant ever

Always get answered straight to the point. Reviewed on: 16th March 2022

Cora is a great Digital Assistant

Cora answers seamlessly. The whole chat was succinct and directly straight to the point. Reviewed on: 16th March 2022

great assistant

always helpful and answers to the point. Reviewed on: 16th March 2022

Always has the answers

Fast, efficient and completely accurate Reviewed on: 16th March 2022

Easy

It was an easy and quick process and I felt I was talking to a human Reviewed on: 16th March 2022

Great help

I have consulted Cora quite a few times with my queries and they have never failed to help me in some way. And they are very polite Reviewed on: 16th March 2022

Always seems to work out exactly what I want

No idea how their AI works....... but it's brilliant! Reviewed on: 16th March 2022

Helpfulness

Anything I have asked cora has always been helpful and very prompt Reviewed on: 16th March 2022

Great Service

It was very helpful and worked. When it had trouble, it gave me the option to enter details manually. Easy and straightforward. I feel like I sound like a bot, but for real, it works very nicely, thank you! Reviewed on: 16th March 2022