NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

reactivating an account

Cora was quick and understood exactly what I needed. Reviewed on: 16th March 2022

Satisfactory

Saitisfied. I was unable to continue without the proper documents Reviewed on: 16th March 2022

I'm not getting the answer I want, to log into my Rewards

As above. I 've got no advice about logging into Rewards. Reviewed on: 16th March 2022

CORA for PM...

So easy, direct, helpful and fast Reviewed on: 16th March 2022

Excellent and helpful

Great service and recommend so efficient and helpful Reviewed on: 16th March 2022

Excellence in customer support.

It's brilliant to have such high-quality instant support. It is a rare service. Well done and keep the superb work up. Reviewed on: 16th March 2022

Quickly resolved my issue

I was very pleased with how quickly my issue was resolved by Cora I was directed to the areas of the website I was having trouble finding on my own. Cora's instructions were clear and step by step so I could follow with ease and navigate the website. Great help today from Cora! Reviewed on: 16th March 2022

Quick and easy to use

Minutes to make a change. Could not have been easier Reviewed on: 16th March 2022

So Easy

Love Cora, she makes simple admin tasks that should be easy, easy. No more long unnecessary calls. I love it. Reviewed on: 16th March 2022

Helpful, to the point

Always been able to use Cora with no issues - due to working nights, it is convenient being 24/7 as I would usually miss a 9-5 contact. Reviewed on: 16th March 2022