NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Frequently unavailable.

Access to the 'Cora' facility is frequently unavailable and, in the absence of any other ready and efficient means of contacting NatWest for answers to queries, this is deeply frustrating and irritating. In short, very poor. Reviewed on: 16th March 2022

Card reader problem

My card reader gave Error with one debit card but ok with another. The problem card was fine in another bank’s reader. Cora suggested the problem might be the RBS reader’s batteries. It was. I replaced them and it works now. Reviewed on: 16th March 2022

Quick assistance

A very quick correspondence to update my ISA. Straight forward and straight talking. Reviewed on: 16th March 2022

Review

I like the live chat, although not particularly like the computerized option prefer to speak to a live agent Reviewed on: 16th March 2022

Easy, helpful, and always there

I love NatWest, been with them since I was 11 years old, and really enjoy how they've kept up with the times. The online banking app makes it fast and easy, and safe, to just do what I need to do at any time day or night. Reviewed on: 16th March 2022