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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Remote help now that so many branches have closed

The Cora access does help to fill the gap created by the closure of local high street branches of our UK Banks Reviewed on: 16th March 2022

Not helpful when asked to mail me a new cheque book

To few options, Cora unable to get my details and response upon my request Reviewed on: 16th March 2022

She's ace our Cora

Always there and has a very good explanation of your query. Reviewed on: 16th March 2022

An excellent and simple service

Prompt response, clear communication instructions and speedy follow up action Reviewed on: 16th March 2022

Great system

Fab online chat system to avoid long holds on calls or visiting a branch - works great Reviewed on: 16th March 2022

Very helpful

Very helpful and has accurate info and get to point and helps you Reviewed on: 16th March 2022

Excellent service

Easy to use , no queuing and did what I wanted it to do. Reviewed on: 16th March 2022

Cora

Cora was quick and efficient, did everything that was requested. Reviewed on: 16th March 2022

Very easy

Very quick and easy to use with clear instructions Reviewed on: 16th March 2022

Happy

I'm happy with Natwest as my Bank Reviewed on: 16th March 2022

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