NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Received Help in no time

Simple and straight to the point Reviewed on: 16th March 2022

Wow so easy quick and straight faward

Amazing. So clever. So don't mumble on bout weather and if I enjoy tea Reviewed on: 16th March 2022

Efficient and speedy .

Updated ny ISA in a matter of seconds . Very impressive Reviewed on: 16th March 2022

Cora

Great assistance. I will always use Cora first instance. Reviewed on: 16th March 2022

Very easy to get answer to a specific question

Very easy to get answer to a specific question Reviewed on: 16th March 2022

Helpful tech

First time using Cora, and I must admit I'm impressed. I've been able to sort out my accounts without having to call. Easy to use, clear, straight forward and helpful. Reviewed on: 16th March 2022