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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick, simple and effective

I forgot my pin for my debit card and in a few minutes was able to converse with Cora to get my pin sent to me in a matter of days!! Reviewed on: 15th March 2022

Brilliant

I love cora as it can help with most situations Reviewed on: 15th March 2022

Excellent

I found it easy to change a few personal details. Quick and efficient service. Thank you. Reviewed on: 15th March 2022

Great

Good partnership and great service Reviewed on: 15th March 2022

Quick and easy

Wanted to change my address and it was quick and straightforward Reviewed on: 15th March 2022

Gets there in the end

Can take a while but you do get there in the end but Cora is quick Reviewed on: 15th March 2022

Very informative

Very informative and helpful answered my question quickly and thoroughly appreciate it Reviewed on: 15th March 2022

Perfect response

I asked how to change my address and was given exact instructions Reviewed on: 15th March 2022

Very easy to use

Needed to register cards for an overseas trip Reviewed on: 15th March 2022

International transfer

A bit confusing as I didn’t have both screen and advise at hand but happy the transfer is possible and it’s free of charge. Reviewed on: 15th March 2022

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