NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and efficient

I needed a bank statement sent to my address and Cora helped me order it within 2 minutes! Stress-free and easy to use. Reviewed on: 15th March 2022

Excellent automation

Cuts out the middle man - fab service! Reviewed on: 15th March 2022

fast and easy

I was safely able to change my address with ease. Love the simplicity 5* Reviewed on: 15th March 2022

SO Simple

Well structured, simple questions and well listed answers ... couldnt have been easier Reviewed on: 15th March 2022

Customers come first

Brilliant customer service care Reviewed on: 15th March 2022

simple, accurate

I have used many "helpers" but Cora has been hassle free and always found an answer for me Reviewed on: 15th March 2022

Very gelpful

And Answered to my questions and felt satisfied Reviewed on: 15th March 2022

Pending Transaction

A hotel put an amount on hold when I checked in when I checked out I paid with a different card, the hold is still showing as pending, using Cora I was able to find out that international pending transactions such as Hilda can take up to 14 days to be released Reviewed on: 15th March 2022