Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Efficient switch so far

Efficient switch so far with good communication Reviewed on: 15th March 2022

Result!

Quick and easy resolution to my query! Reviewed on: 15th March 2022

Quick efficient

Efficient helpful, quick, straight to the point. Reviewed on: 15th March 2022

Great help

Very quick and efficient very handy for quick info needed yes happy with my result will use again thankyou so much indeed highly appreciated Reviewed on: 15th March 2022

allways there when needed

at least you can talk with cora not on your own Reviewed on: 15th March 2022

Transaction issue

Reassurance given After texting WhatsApp Website Phone call Reviewed on: 15th March 2022

Great Cora

Quick access to the info I needed Reviewed on: 15th March 2022

nat west help section

I got all the questions answered immediately and I am pleased with the service Reviewed on: 15th March 2022

Easy, extremely quick and responsive

No hassle straight to the point.. marvellous. Reviewed on: 15th March 2022

Change of Address - Quick and Precise

Very helpful, warm and informative. Reviewed on: 15th March 2022

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub