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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very quick and intelligent!

Very impressed. Cora is very intelligent, easy to use and quick. Thank you I am very impressed Reviewed on: 15th March 2022

Very good

She is a Very helpful agent and very kind Reviewed on: 15th March 2022

The rise of the robots!

Brilliant service - changed my address in less time than it took to write this review! Reviewed on: 15th March 2022

Order new card

Fast and easy method of conversation Reviewed on: 15th March 2022

Simple and effective as it should be

Always had a great experience with the natwest app Reviewed on: 15th March 2022

Easy peasy!

Change of address - simple, quick and so much better than hanging on hold. Reviewed on: 15th March 2022

fast and easy

very straightforward to use this system Reviewed on: 15th March 2022

Fast accurate assistance

Always a very swift and informative response. Thank you! Reviewed on: 15th March 2022

V gd

Silky smooth experience. Dealt with my request perfectly and provided button options and free type Reviewed on: 15th March 2022

Excellent service

On point with answers, easy to understand and clear. Great that the chat stays on the page as you follow the instructions Reviewed on: 15th March 2022

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