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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and efficient

Problem was solved quickly and efficiently, very happy Reviewed on: 14th March 2022

Loans UK

I applied for a loan on Facebook but I think I have been scammed to the tune of £500 Reviewed on: 14th March 2022

Very quick response

Easy to follow instructions, with no time out limit Reviewed on: 14th March 2022

She is the best

She helped me alot because it was my first time Reviewed on: 14th March 2022

excellent, fast, to the point - no fucking piped music waiting for an operator

excellent, fast, to the point - no fucking piped music waiting for an operator Reviewed on: 14th March 2022

Fabulous service

I find Cora an amazing tool it’s simple and easy , as well as very quick in responses Reviewed on: 14th March 2022

Excellent service

Quick and easy explanation for my problem Reviewed on: 14th March 2022

Cora provides immediate, clear, actionable advice

i was seeking assistance in applying for a loan. I had spent half an hour trying to obtain information from another bank website. Cora gave me the information I was looking for in a matter of minutes. Reviewed on: 14th March 2022

Very straightforward and easy to follow

Cora asked me only those things she needed to know and provided the required responses in a simple format - a seamless procedure Reviewed on: 14th March 2022

simple to use and quick response to any query

I have used cora twice both times it has enabled me to carry out tasks which I normally would have struggled to do. It provides simple instructions that are easy to follow whatever your computer skills are. Reviewed on: 14th March 2022

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