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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Statement finder

5
Very helpful quick and easy will definitely be using again Reviewed on: 14th March 2022
Kenneth's avatar
Kenneth

Excellent!!

5
Quick and easy to use! Saved a trip to my local branch! Reviewed on: 14th March 2022
BO55 L4DY's avatar
BO55 L4DY

Quick and helpful service

5
Made it really simple for me thanks Reviewed on: 14th March 2022
Nick Kenton's avatar
Nick Kenton

Helpful

5
Very helpful and patient and that I really admire Reviewed on: 14th March 2022
Folake Bakare's avatar
Folake Bakare

Order a cheque book

5
Quick response to my problem and explained everything exactly Reviewed on: 14th March 2022
Ian Peacock's avatar
Ian Peacock

Quick and easy

5
Needed to know account details and got it answered quicker by CORA very pleased with fast response. Reviewed on: 14th March 2022
Barry Reddington's avatar
Barry Reddington

Payment qeerie

5
Very helpful got to the bottom of my questions Reviewed on: 14th March 2022
Margaret's avatar
Margaret

Pleasant polite and helpful

5
The agent was super quick found a solution immediately,and left me feeling I had their full attention. Reviewed on: 14th March 2022
Cora's avatar
Cora

Always helps!

5
I am always satisfied with using Cora - it is quick, efficient and smart. I've never had a bad experience. Reviewed on: 14th March 2022
emma abbey's avatar
emma abbey

Great

5
Helpful feature, gave me the answer I needed Reviewed on: 14th March 2022
Jadyn's avatar
Jadyn
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