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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora useful

i have used the service and found it reasonable but not as good as a human Reviewed on: 14th March 2022

CHANGE OF ADDRESS

Brilliant quick on-line service, easy to use and all completed in a few minutes Reviewed on: 14th March 2022

Quick and easy to use

Reactivated an ISA account in less than a minute Reviewed on: 14th March 2022

change of address

very quick and simple to do online. simple interactions with CORA Reviewed on: 14th March 2022

Great work

The system is quick, easy and helpful. No problems very simple. Great service. Reviewed on: 14th March 2022

Handy

Very good did not think it would be as handy, Thank's Reviewed on: 14th March 2022

Amazingly easy to work with

It was amazingly easy to work with this app, well done keep it up. Reviewed on: 14th March 2022

Great AI

Smart technology that actually works and is user friendly. This is how all companies should be serving customers in a digital age. Reviewed on: 14th March 2022

Satisfactory service

A quick result to my query was forthcoming from Cora Reviewed on: 14th March 2022

Money transfer

Quick and informative and to the piont Reviewed on: 14th March 2022

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