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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Really straightforward and easy to interact with

Really straightforward and easy to interact with - got everything done quickly and easily Reviewed on: 13th March 2022

Simple to use

Cora is quick and responsive with a good back up of information Reviewed on: 13th March 2022

super quick

answered all my questions in under 2 minutes Reviewed on: 13th March 2022

Happy with assistance

Happy with digital service and information Reviewed on: 13th March 2022

Excellent service

Excellent service online 24/7 even weekends and in branch. Reviewed on: 13th March 2022

Very good service

Very good. My questions are answered very quickly and very well and helpful. Cora was very pleasant and answered my question for me to understand well. I know that NatWest are a very good bank. If I have any problems I call my branch in Hazel Grove and every person I get to speak to are very friendly and very helpful. I have never had any problems with NatWest. It is very unfortunate that all the banks are closing and we either have to go to the Post office or do everything on line. Reviewed on: 13th March 2022

Cora useful

For the issue I had I found Cora very useful and informative. Reviewed on: 13th March 2022

Helpful

Was very helpful I was pleased to use it Reviewed on: 13th March 2022

Help on replacing my cards

I’ve damaged both my credits and debit cards, however I was able to order replacement cards using the online assistant. All in the same time I made a cup of tea . Reviewed on: 13th March 2022

Lost Bank Card

I was given clear instructions by Cora, how to Lock my Bank Card & Reorder a new one on my mobile app. Thank You Reviewed on: 13th March 2022

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