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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great assistance

Advised me of what I wanted to know in a few seconds, thanks Reviewed on: 13th March 2022

Easy to use, helpful, works well

Never seems to let me down, asks the right questions, easy to get on with Reviewed on: 13th March 2022

Cora

Cora was extremely helpful and answered my query promptly Reviewed on: 13th March 2022

Very helpful

Quite strange but works well, I will use this method again Reviewed on: 13th March 2022

Very quick and easy to use

I couldn’t remember my PIN number recently and due to tapping every day. The thought of organising anew one was daunting and time consuming. However did in today and it was quick and easy online. Reviewed on: 13th March 2022

Wonderful service

Anytime I message Cora she always find a way to help me with my questions that I have to ask her Reviewed on: 13th March 2022

A bit lumpy, but worked!

As opposed to waiting on the phone, or trying to deal with disinterested, and frankly not very helpful, staff at the local branch, Cora was very quick and easy. However, this comment is after just the first part of my contact. If she/it can deal with the next more complex part, I'll be very happy, and upgrade to ten stars! Reviewed on: 13th March 2022

Helpful

The communication was helpful for replacing my experied credit card Reviewed on: 13th March 2022

Help from cora

Cora helped me change something on my account Reviewed on: 13th March 2022

Quick assistance!

My query was dealt with in less than a minute! Reviewed on: 13th March 2022

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