NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use

Quick and efficient. Easy to change my address as I have moved recently. Reviewed on: 13th March 2022

Fab easy service

Easy straight forward , new card ordered in minutes Reviewed on: 13th March 2022

A k

Good service and very very helpful Reviewed on: 13th March 2022

Very helpful

Cora is very helpful for answering my questions. Reviewed on: 13th March 2022

Easy to navigate

Easy to navigate website and fast answers Reviewed on: 13th March 2022

Vote for cora

No matter what time or day you may need Cora it is available and always solves the problem Reviewed on: 13th March 2022

Great

Cora helps a lot,thanks to natwest Reviewed on: 13th March 2022

Greatest of all time

Very helpful and responsive extremely easy to use, thank you Reviewed on: 13th March 2022

Best Chatbot experience yet

Just had to change address but Cora was perfect for this. Reviewed on: 12th March 2022

I find Cora actually really helpful!

Cora can't help with everything of course but does seem to do a lot better than most digital assistants. Funnily I dread speaking with them usually, but I go to Cora quite gladly to ask things. She's helped me with a lot and saves a lot of frustration of trying to work out how to access/use things. Reviewed on: 12th March 2022