NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Superb

Easy to deal with and very fast to sort out what I needed. Reviewed on: 12th March 2022

Help with card issue

Cora was extremely helpful with an issue with my card thank you so much Reviewed on: 12th March 2022

Very useful digital assistant

Works very well, a delight to use Reviewed on: 12th March 2022

Worked perfectly

Sometimes automated responses are frustrating and problematic. Cora worked extremely well and solved my issue within a minute Reviewed on: 12th March 2022

Quick response

I got a fast and full reply to my query which is extremely helpful Reviewed on: 12th March 2022

Expert informatio by friendly and patient Cora.

I am a computer idiot but I found it so easy to get help for my problemfrom the very patient Cora who didn't hurry me but led me gently to a solution. Reviewed on: 12th March 2022