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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Fab

5
Told me exactly what to do when i’d been charged weekly for something I did not know I signed up for, thanks :) Reviewed on: 12th March 2022
Erin's avatar
Erin

Cora

5
Great service with flexible and quick response Reviewed on: 12th March 2022
Martina's avatar
Martina

Quick and easy to use

4
Organised my ISA reactivation in less than one minute Reviewed on: 12th March 2022
Cas's avatar
Cas

Great

5
AI IS ON POINT. THE ANSWER TO MY QUERY WAS TO THE POINT AND WAS THUS VERY HELPFUL. Reviewed on: 12th March 2022
Ahsan Ali's avatar
Ahsan Ali

Great assistance

5
Very simple and straightforward Reviewed on: 12th March 2022
Nana kwarteng's avatar
Nana kwarteng

Good quick service to answer your questions in a quick straightforward manner

5
Straightforward. Fast and useful. Good service Reviewed on: 12th March 2022
Lisi's avatar
Lisi

THE BEST AI BANK ASSISTANT

5
Nice..kind unexpected...helpful Reviewed on: 12th March 2022
Adrian Purguly's avatar
Adrian Purguly

cora for prime minster

5
she's a great help always very helpful need more ai like this Reviewed on: 11th March 2022
paul cagliarini's avatar
paul cagliarini

Suspicious transaction

5
Quick, helpful and to the point, Thank you Reviewed on: 11th March 2022
mike's avatar
mike

Very helpful

5
Told me everything I need to know. Reviewed on: 11th March 2022
Tracey Warren's avatar
Tracey Warren
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