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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora is fast

Wanted to change my address and Cora helped me with it swiftly. Did not have to call customer service Reviewed on: 11th March 2022

Excellent service

I have been using natwest for many years and find the cora service very helpful and full of useful information Reviewed on: 11th March 2022

Excellent response

Satisfactory services from my experience Reviewed on: 11th March 2022

Great digital assistant

Cora is always there to help with any enquiries. Quick responses and plenty of information to find help on the bank website. Reviewed on: 11th March 2022

Exalalant

Easy conversation and we'll explained to me x Reviewed on: 11th March 2022

Great help

Quick, relevant help from Cora. Typed in options and got the advice. Reviewed on: 11th March 2022

It helped answer my question

It's a handy and easy way to get help Reviewed on: 11th March 2022

Innovative and easy to use

It is a very innovative way to change address. Reviewed on: 11th March 2022

Useful and easy to follow

Appreciated being able to do this with an assistant online instead of having to go into a bank. Reviewed on: 11th March 2022

Amazzing

Really happy it takes less than a minute and I have everything solve Excellent service thank you Reviewed on: 11th March 2022

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