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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Excellent

5
Speedy and precise without having to wait on hold. My issue was resolved swiftly Reviewed on: 11th March 2022
technosecureuk's avatar
technosecureuk

Finally banking made easy

5
Didn’t expect my request to be so quick easy and pain free ! Very impressed with this efficient service Reviewed on: 11th March 2022
Beth Barrett's avatar
Beth Barrett

Fab

5
Great and easy , really helpful and nothing is complicated Reviewed on: 11th March 2022
Joanne Ward's avatar
Joanne Ward

Card Help

5
Excellent service and was delighted qith the outcome Reviewed on: 11th March 2022
Kevin Mathie's avatar
Kevin Mathie

Excellent service

5
Very helpful. Thanks. Would recommend the service. Reviewed on: 11th March 2022
David Dodd's avatar
David Dodd

Great bot

5
Very intuitive - better than any bot I’ve used Reviewed on: 11th March 2022
Paul Griffiths's avatar
Paul Griffiths

Saved my sanity

5
Thanks Cora you are a lifesaver!!!!!!!! Reviewed on: 11th March 2022
Lucy's avatar
Lucy

Very satisfied

5
I'm happy to be a customer with natwest Reviewed on: 11th March 2022
Enkela 's avatar
Enkela

Cora

5
Very helpful, quick to reply. Very officiant Reviewed on: 11th March 2022
Elaine Taylor's avatar
Elaine Taylor

Very helpful online bot

5
Anything I need help with, I can always rely on Cora with the assistance. Reviewed on: 11th March 2022
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