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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Order stationery online

Very east to use, no stress involved Reviewed on: 11th March 2022

Easy and efficient

sio easy and not having to go to the brach is fantastic Reviewed on: 11th March 2022

Rubbish unhelpful app

Some one has made a fraudulent transaction now I am in the hole for£80 yesterday it was£13.89 Reviewed on: 11th March 2022

Great AI

Able to get things completed fast and simple, easy to use and no messing around. Great AI Reviewed on: 11th March 2022

Helpful

Helpful service. Saves me from having to call in. Reviewed on: 11th March 2022

Instant & efficient

Used it to reactivate an isa , sorted it in less than a minute Reviewed on: 11th March 2022

Quick easy

Its understand well the question, if its "unsure" gave you a few option to choose. Reviewed on: 11th March 2022

Wonderful

Very helpful very fast and precise with the answers and options Reviewed on: 11th March 2022

Helpful and to the point

Quick and easy to understand and follow instructions that she has provided Reviewed on: 11th March 2022

Best agent ai ever

Really quick and very accurate information about banking and applications thank you to natwest group Reviewed on: 10th March 2022

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