NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast, efficient service

Good customer service , simple and straightforward transaction Reviewed on: 10th March 2022

perfect help

Answered my question straight away & sorted my problem out. Told me how fix it, and which settings used to do so Reviewed on: 10th March 2022

Clear quick and easy navigation

My query was answered and understood Reviewed on: 10th March 2022

Fairly decent AI experience

Was able to do what I wanted very quickly. Reviewed on: 10th March 2022

Great easy to use system

Wonderful experience great to use Reviewed on: 10th March 2022

Excellent assistance

Super helpful. All avenues accounted for. Very easy and simply to use. Impressive. Reviewed on: 10th March 2022

Impressive.

I was very impressed by Cora, i had a problem and Cora gave me precise instructions so quickly, an absolute asset to your bank. Reviewed on: 10th March 2022