NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

Very quick and easy service to close my business account Reviewed on: 10th March 2022

Easy

Easy to use and understand , helpful Reviewed on: 10th March 2022

quick service

very quick and accurate no issues whatsoever Reviewed on: 10th March 2022

Quick response

Little worried when I got a text message. Cora enabled me to check quickly that it was genuine. Reviewed on: 10th March 2022

Cora is great

Surprised how good she was. Made my job much easier. Reviewed on: 10th March 2022

Helpful with account

Quite quickly supplied the answer Reviewed on: 10th March 2022

Easy

Very helpful Cora , easy to use and understand Reviewed on: 10th March 2022

Easy Change of Address

What a pleasure it was to be able to log-in to my account and seemlessly change my address. Excellent service. Reviewed on: 10th March 2022

Good customer support

Query was answered quickly and successfully. Reviewed on: 10th March 2022

Helpful

The initial answers seemed generic, like a script, but then I got an answer that actually related to my exact issue amd some advice for different outcomes which helped alot. Reviewed on: 10th March 2022