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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Simple quick and secure

I used Cora to change my address online out of banking hours and was impressed at how good the service is. Reviewed on: 9th March 2022

Very helpful

Well designed feature, saves so much time too Reviewed on: 9th March 2022

Amazing service

Very happy from your service very nice Reviewed on: 9th March 2022

CORA THE GENIUS

BRILLIANT! SO BLOODY FAST!!!! AMAZING!! EXTREMELY SATISFIED. Reviewed on: 9th March 2022

Swift, efficient service

Cora has always helped when I have had an issue, transferring me to an ‘agent’ if required. Reviewed on: 9th March 2022

Very quick and sharp

Nothing really other than good to use Reviewed on: 9th March 2022

Good service

Great service good technology efficient Reviewed on: 9th March 2022

quick and simple

all good thank you ........................................ Reviewed on: 9th March 2022

Great fast friendly service !

It's fantastic and very easy to get help . I really struggle but the Cora help is reliable and the people who I speak to are very friendly ! Reviewed on: 9th March 2022

Fast & Efficient Cora

Really easy and fast to change my address details using Cora. Reviewed on: 9th March 2022

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