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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Efficient

5
Nat West is always helpful and is always on hand to help whatever the hour, whatever the issue. Reviewed on: 9th March 2022
Harry Clark's avatar
Harry Clark

Courteous Cora

4
Very easy smooth experience. Polite and kind with great options to choose from. Much nicer than trawling through an FAQ page. Reviewed on: 9th March 2022
Richard 's avatar
Richard

Great

5
Easy to use saved a trip to the bank Reviewed on: 9th March 2022
sarah ridler's avatar
sarah ridler

Great

5
Helpful and informative great understanding of the app Reviewed on: 9th March 2022
Emma's avatar
Emma

Actually understands

5
Most bots don't really get what you are asking or just give you very few options. Cora actually solved my queries multiple times. Reviewed on: 9th March 2022
Federica Tasin's avatar
Federica Tasin

Quick and Simple

5
My question was answered quickly and the instructions simple!! Reviewed on: 9th March 2022
Anne cooper's avatar
Anne cooper

very good

5
very timely detailed instructions Reviewed on: 9th March 2022
shan gao's avatar
shan gao

Worked

5
Solved my problem quick and easy Reviewed on: 9th March 2022
Tom Wyllie's avatar
Tom Wyllie

Always helpful

5
Managed to sort my ongoing problem quickly and efficiently! Reviewed on: 9th March 2022
Emma Adams's avatar
Emma Adams

Excellent use of technology to mke my busy lifestyle so much easier

5
This is the first time I have used Cora and it won't be the last. For a first time user it was a tremendous experience and saved me sooooo much time Reviewed on: 9th March 2022
Mark Cronin's avatar
Mark Cronin
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