NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick easy response

I found the messaging service very quick, and very helpful. Reviewed on: 9th March 2022

Great service

I always get the help I need from them. They're always so kind too Reviewed on: 9th March 2022

Quick and painless

The app worked well so far and I'll find out if the suggestion has helped shortly. Reviewed on: 9th March 2022

Helpful and quick

I like it because the help was easily accessible and available. Reviewed on: 9th March 2022

A really helpful and stress free service.

My request for assistance with an account was dealt with so quickly and without any fuss. I really cannot fault the quality of service. Excellent thank you! Reviewed on: 9th March 2022

Helpful

Very good service she explained things clearly Reviewed on: 9th March 2022

Makes banking easy

Online banking is simple and quick. I particularly like the help function, it's very intuitive and gets you where you need to be fast. Reviewed on: 9th March 2022