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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Easy

5
I am technophobic so am delighted to meet cora as it is both easy and efficient. Reviewed on: 9th March 2022
Derek Langley's avatar
Derek Langley

Review

4
Helpful. Efficient. Quick and easy to use. Reviewed on: 9th March 2022
Andy Jones's avatar
Andy Jones

Highly recommend, very easy

5
I wanted to change my address but didn’t have time to go to town so it was easy and convenient to use Cora Reviewed on: 9th March 2022
Kay 's avatar
Kay

quick and easy to use

4
Change of address done within a minute. I liked the idea of not having to queue at the bank. Reviewed on: 9th March 2022
Andrea Franklin's avatar
Andrea Franklin

Don't like digital help but this was a lot better than others

4
Couldn't answer all me questions but got by with the answers Reviewed on: 9th March 2022
Gordon Scott's avatar
Gordon Scott

Excellent

5
Professional and quick response about my order Reviewed on: 9th March 2022
Pawel Zaremba's avatar
Pawel Zaremba

Efficient and helpful

5
Very easy and relaxed, was a little apprehensive but turned out to be well managed and straight to the point Thankyou Reviewed on: 9th March 2022
Colin Simmonds's avatar
Colin Simmonds

resolved my query swiftly

5
easy to use and question answered with extra info provided, thanks Reviewed on: 9th March 2022
Doug Guest's avatar
Doug Guest

Very good

5
Very good to talk to and know that you trust to be right Reviewed on: 9th March 2022
john bunting's avatar
john bunting

Quick and Painless

5
So easy to make a quick change on my account without having to make a call Reviewed on: 9th March 2022
Samantha Martin's avatar
Samantha Martin
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