NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use

Had to change my address after moving house - system very quick and easy to use Reviewed on: 9th March 2022

Quick and easy

I was unable to order an pay in book online so I messaged Cora and it was sorted in less than a minute. Very helpful and very easy Reviewed on: 9th March 2022

Best Bank - Natwest

Great website and app, easy to complete transactions Reviewed on: 9th March 2022

Efficient

Would have easily updated my own address on the website but this was almost as quick and no delays. Reviewed on: 9th March 2022

RBS bank switch

I have done Rbs bank switch online and found correspondence about switch slow or none existent. I not even sure it's going through. Messaged Cora and I got more information from coral then the bank. Reviewed on: 9th March 2022