NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora is Fab

So quick and easy to change my address online thanks to Cora digital assistant Reviewed on: 9th March 2022

Speedy

Very fast at replying! Answered my question. Reviewed on: 9th March 2022

Very helpful online assistant

Answered the question and information I was enquiring about promptly Reviewed on: 9th March 2022

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very smooth service

Cora's service was smooth and simple Reviewed on: 9th March 2022

Always worked well

Always banked with Royal Bank of Scotland. Doesn't feel right referring to MY bank as Nat West. That said the.online banking is a god send Reviewed on: 9th March 2022

Efficient service

Very fast, professional and helpful. Reviewed on: 9th March 2022

Hassle free Bank

Hassle free banking. No1 banking App. Reviewed on: 9th March 2022

Cora is a quick help and can be useful 24*7

A quick prompt response from Cora is helpful. I got to know the customer care number while switching my account. Reviewed on: 8th March 2022

Very positive

The digital assistant Cora is fantastically helpful. It understands all manners of speaking and promots you if it doesn't understand exactly what you need. Reviewed on: 8th March 2022