NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Top class

Great was really helpful and easy to use Reviewed on: 8th March 2022

Great service

Answered my question very quickly Reviewed on: 8th March 2022

Absolutely FAB

Quick and easy service. Changed address online and the Whole process took less than 45 seconds! Pleasantly surprised at how easy it was to use. Reviewed on: 8th March 2022

Incantata si multumita de Cora

Foarte de ajutor si promot.Mi s-au furnizat informatiile cu rapiditate,am primit raspunsurile catutate si am fost ajutata mereu.Sunt multumita de asistent si de cand sunt la aceasta banca nu am avut nici un fel de problema. Reviewed on: 8th March 2022

No time wasted,I got what I needed

It was fair and am happy to get help as soon as I needed one Reviewed on: 8th March 2022

Painless

Used Cora to reactivate ISA. Took less than a minute Reviewed on: 8th March 2022

Cora help was great

Fast and prompt. Needed help with a simple issue and using Cora was useful Reviewed on: 8th March 2022

Great online help

Natwest has always been a great bank to be with. Cora has helped me fix issues from the US and well as fix issues out of office hours! Reviewed on: 8th March 2022