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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

Not now sorry I’m in a great hurry Reviewed on: 8th March 2022

Directly answered a query with no messing around

Straight to the point and got what I needed in no time Reviewed on: 8th March 2022

Helpful assistance

Speedy response to what I need help with and the right help was provided Reviewed on: 8th March 2022

always helpful

Quick and easy to use. Saves loads of time and energy. Reviewed on: 8th March 2022

Very good very nice

It works and answered my question Reviewed on: 8th March 2022

Perfect

Perfect ! Everything was sorted Reviewed on: 8th March 2022

easy

this is the easiest and most fluid version of this type of chat i have ever used Reviewed on: 8th March 2022

Helpful

Quick response and advice on how to resolve an issue. Also supportive if you need more assistance. Reviewed on: 8th March 2022

Complex ISA reactivation

Process for reactivating ISA could be much clearer Reviewed on: 8th March 2022

Simples

Easy system with good instructions :) Reviewed on: 8th March 2022

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