NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Rubbish

Waste of time you may as well talk to a brick wall you would get more sense. Reviewed on: 29th March 2023

Easy to use

Very easy to use and naviigate and also very intuitive AI. Reviewed on: 29th March 2023

Setting up a new account

I have checked my email, I am still waiting for review. Please email and contact me for further details. Many thanks Reviewed on: 29th March 2023

Easy to use

Cora helped me to reach my answer quickly and efficiently Reviewed on: 29th March 2023

Excellent Customer Service

Was able to get the help I needed Reviewed on: 29th March 2023

Cora Sometimes

Required to connect thru Cora for support but was not in the bottom right as directed, only became available after starting to LOGIN. Reviewed on: 29th March 2023

Consistency

Provides me with the information needed Reviewed on: 29th March 2023

RBS/Cora helped me through bereavement

I’m a customer of RBS as was my late father. I used Cora often during the phases where I needed guidance on how to close my dads bank accounts. Cora and the team at St John’s , Edinburgh made the process so smooth and as quick as possible. Reviewed on: 29th March 2023

Super helpful

Cora is just such an amazing and quick easy tool to use to get help and advice! Well done natwest Reviewed on: 29th March 2023

Awful

I am trying to set up a Natwest account which is increasingly becoming infuriating. The documents that you are asking me to provide do not make sense, I cannot get through to anyone to assist and my documents have been rejected after being told they were sufficient. If its this hard to set up a basic account how is it going to be when I have an actual issue Reviewed on: 29th March 2023