NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

excellent

i found cora quick and easy when i needed to request bank statements from natwest Reviewed on: 3rd March 2022

VERY HELPFUL, TOOK NO TIME AT ALL

TOOK NO TIME AT ALL - VERY SATISFIED WITH SERVICE Reviewed on: 3rd March 2022

Succinct direct answers.

I don't have time to ring so this is the quickest way to get simple answers for basic questions. Reviewed on: 3rd March 2022

Easy banking...At last!!

After years of being tied up in endless phone calls....waiting for hours until finally some automated voice asks me to choose an option for an extension (that too lasts for minutes) as a cheery tune belts back down the phone for yet more minutes (hours)......until "Hi I am Rick, how can I help you today?"......and then the dreaded..."Erm Sorry, you have the wrong extension. Here, Let me transfer you"..... It is generally at this point, you hear what sounds like a telephone being picked up then.....BBRRRRRRRR back to the supplier exchange tone. Then one day.... "Hi I am Cora, How can I help you today?"....I type with trepidation...."Hi Cora,....I....I...I...need help changing my password"....or I am unsure about transferring funds....or..... ....Well it does not matter any more, because Cora is the Boss!...Cora is helpful, has all of the right questions for the customer to be able to hone in on the correct service and ultimately the best solution to the customer query. Thank you Cora, for allowing me to have the confidence to use a stress free Banking customer services system again !! Hallelujah!! Reviewed on: 3rd March 2022

Super service

Very helpful and efficiently dealt with my enquiry Reviewed on: 3rd March 2022

Restarting my ISA

Very clear and simple instructions Reviewed on: 3rd March 2022

Excellent Service

Enquiry was quickly answered and resolved fully! Brilliant. Reviewed on: 3rd March 2022

Easy to use online customer support

Very easy to use online customer support from natwest Reviewed on: 3rd March 2022

Brilliant user friendly platform

Quite simply the best banking platform, easy to use and quick. Reviewed on: 3rd March 2022

Quick, easy to use

Changing my address was really simple - previously I'd have to call up Natwest, but Cora made it a lot less complicated. Reviewed on: 3rd March 2022