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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Replacement Damaged Credit Card

Quick and to the point once you realised the best solution was to message and ask How to request one Reviewed on: 2nd March 2022

Name change on a business account

Very quick, very effective, no hassle at all Reviewed on: 2nd March 2022

Very good

Quick and easy, understands well and is easy to understand Reviewed on: 2nd March 2022

Excellent work

Cora have Amazing features no need to call in customer service Reviewed on: 2nd March 2022

Cash ISA Reactivation

CORA made it easy! No phone calls. No waiting on hold. No hassle. Quick. Efficient! Reviewed on: 2nd March 2022

Helpful

Had problems with money being taken without consent but helped me to raise a claim Reviewed on: 2nd March 2022

Fast accurate excellent

Fast response to the point! Cora answered and did exactly what I needed. Great service easy to use. Reviewed on: 2nd March 2022

Wow- unexpectedly perfectly correct

I thought it would be hassle to reinstate my ISA. I typed in those words and Cora understood instantly, and reactivated it straight away Reviewed on: 2nd March 2022

Absolutely fantastic

Absolutely fantastic Idea and so easy to use Reviewed on: 2nd March 2022

Diabolical

I have been trying to use Cora for over three weeks to resolve an issue with the opening of a new account for my teenage daughter. I have gone round and round in circles, providing the same information every time and being transferred and transferred between different staff members. No one has been able to answer my (fairly simple) question and when I do get through to someone who may actually be able to help me, if I don't reply to their message within 15 minutes or so, the system logs me out and I have to start all over again - which I have now done SEVEN times, still with no resolution. I called their central number and have been told I can only open the account online - but no-one online can resolve my (simple) issue. I have been business banking with NatWest for decades and am seriously considering swapping banks. AVOID AT ALL COSTS unless you have a very simple query. Reviewed on: 2nd March 2022

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