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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

GREAT CUSTOMER SERVICE

20 PM ON A TUESDAY EVENING CONACTED CORA AND EXPLAINED MY PROBLEM, CHECKED DIFFERENT AVENUES AND RESOLVED MY QUESTIONS CLEARLY AND CONCISELY Reviewed on: 1st March 2022

EXCELLENT FAST SERVICE

ALL GOOD AND HELPFUL WOULD RECOMEND Reviewed on: 1st March 2022

Reactivate isa

I needed to re activate my isa and it was so quick with Cora. Much easier than phoning the bank or going in branch! Reviewed on: 1st March 2022

Prompt reply to my queries

Queries immediately answered. They were straightforwardly replied Reviewed on: 1st March 2022

easy to use, good service

Have always had excellent service with Natwest. Reviewed on: 1st March 2022

Helpful Chatbot.

Nothing artificial about Cora, she is proper intelligent as he/she/they really know(s) his/her/their stuff! What a helpful Chatbot. If only the other bots were more like Cora, Online/Digital Banking would be a better place! Reviewed on: 1st March 2022

Cora

So simple and easy to use and so quick Reviewed on: 1st March 2022

wonderful!

very fast replies, and always helpful. if Cora is unable to help, you will be passed quickly onto a human member of staff. quick and easy to use. Reviewed on: 1st March 2022

Quick and simple to use

Question was answered accurately Reviewed on: 1st March 2022

Works very well

I have used Cora to resolve a few issues very good Reviewed on: 1st March 2022

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