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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great service helping me was quick and so easy.

Learning how to bank on line,got stuck making a mistake on direct debit,asked cora,so helpful,i was very satisfied with reply I had. Reviewed on: 1st March 2022

Necessary advice

Quick, on the nail advice whenever you want it Reviewed on: 1st March 2022

easy and helpful

quick, easy and correct answers Reviewed on: 1st March 2022

Great DA

Very slick, accurate and helpful, definitely a cut above the rest I've experienced Reviewed on: 1st March 2022

Straightforward

Quick and easy to use, with a search function that actually works! Query resolved in less than 5 minutes. Reviewed on: 1st March 2022

Exceptional way to bank

A well developed and developing app which allows one ease of access but a feeling that you are on a secure system. Gives you a way to access and make changes in real time and with confidence Reviewed on: 1st March 2022

Very helpful

Well I have a pending transaction that I don’t recognise so I contacted Cora and I’ve had some helpful advice Reviewed on: 1st March 2022

Thankyou

|Very efficient . Thankyou. Good luck for the award Reviewed on: 1st March 2022

very good service

very good service easy enough to change my address Reviewed on: 1st March 2022

Quick response

Chatting with Cora was so much better than other chat-lines. The questions were easier and pertinent. Reviewed on: 1st March 2022

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