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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Simplicity

Smooth quick and easy to understand. Answered first time. Reviewed on: 1st March 2022

A Talk In The Park

I find this part of the R .B.S. app so helpful,and customer friendly. Reviewed on: 1st March 2022

It's fairly good

It give you help in the right direction but not as good as a human Reviewed on: 1st March 2022

Urgent help

This is a good helper. Thanks it was very helpful Reviewed on: 1st March 2022

Quick and helpful

New to this service so appreciate the help given Reviewed on: 1st March 2022

Excellent and timely service

I can be on the go and get my banking needs sorted quickly and in time. Reviewed on: 1st March 2022

Great Assistance

Questions were answered and attended to immediately. it was of a great help Reviewed on: 1st March 2022

Great help

Very helpful and friendly, easy to use Reviewed on: 1st March 2022

Opportunity for growth

Natwest has been proactive in calling me for any update that can be of benefit to me and y finances. Many of the benefits i was not aware was available to me. Reviewed on: 1st March 2022

Best digital assistant!

Best digital assistant, great job NatWest team. Reviewed on: 1st March 2022

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