NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Relaxing Banking mobile, banking with NatWest, is relaxing, safe and understandable

My mobile banking lets me know where my money is and helps me feel safe. Thanks to Natwest Reviewed on: 28th March 2023

Great customer service

Cora is an efficient way to get answers fast before having to call Natwest customer service. Cora can communicate and understand issues using automated response which the service user must select the most accurate one from a list. Sometimes an issue is more complex, and cannot be simplified in to a set answer. However, it is still an amazing tool available on the website. Reviewed on: 28th March 2023