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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very quick found what i needed easily

Very Easy to use and understand,will use again. Reviewed on: 1st March 2022

Fantastic service

Sorted out my enquiry and solve my request Reviewed on: 1st March 2022

Best virtual assistant I've seen!

Cara seems to be quite quick and well automated. It is continually improving. Reviewed on: 1st March 2022

Goo

Good service bank is very nice talking with costumer about problems with transfers,transaction Reviewed on: 1st March 2022

Quick easy and understand able

Needed help and found cora very helpful Reviewed on: 1st March 2022

Closing accounts

Very fast and efficient, easy to use Reviewed on: 1st March 2022

simple easy to use

easy to use what else is there to say Reviewed on: 1st March 2022

First time used

What a great way to do things with the bank but don’t need to talk to a human. Very happy Reviewed on: 1st March 2022

Cora Rocks

It was so easy to get things done through Cora. Highly recommend using the automated chat service that Natwest offers Reviewed on: 1st March 2022

No problems with NatWest

NatWest Bank is great. That is why I have been a customer for over 50 years. Reviewed on: 1st March 2022

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