NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6057)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cheque deposit

Very quick and clear instructions Reviewed on: 28th February 2022

Cora

Cora was very helpful. And made it easy for me to understand Reviewed on: 28th February 2022

Online interface

Excellent, user friendly app available 24/7 Reviewed on: 28th February 2022

Help me to unlock my card

Happy customer, thank you very much Reviewed on: 28th February 2022

Excellent service

Great way to update my account as I have requested. Reviewed on: 28th February 2022

good service

all good service easy to use and helpful Reviewed on: 28th February 2022

Great service

My question was answered in full very happy Reviewed on: 28th February 2022

The best . Too understand

I have always had good responses with cora. Realy understanding Reviewed on: 28th February 2022

Natwest app very easy to use

I have been very impressed with the whole on line NatWest app. I am not great with computers but so far have found everything easy to use and Cora was able to help me out in a very clear fashion once I had asked the correct question Reviewed on: 28th February 2022

Always try to help and are friendly and efficient

I have been with Natwest over 15 years and never had a problem; they have been helpful and supportive with all problems and needs Reviewed on: 28th February 2022